Mystery Shopping
by Pivotal
Accessories Manufacturer
Pivotal conducted mystery shopping for a large manufacturing company with a focus in the technology space. With a strong interest in providing the best quality customer service the company required we cover all aspects of their customer service, technical ability and customer focus. With a robust understanding of the technology market Pivotal were in position to probe further and uncover the talent and the gaps within the company. The outcome of this meant providing the client with clear direction and actionable outcomes to implement immediately.
Project Details